Global Records Retention Information

Record Type	Customer/Consumer Complaints, Grievances
Description	Customer complaints, and responses. For example, complaint logs, customer complaint emails, final resolution.
Retention Period	Retained for 7 years Except:<ul>France \(2 years)Europe \(e.g., Germany, UK) \(10 years)Latin America \(e.g., Argentina, Brazil) \(10 years)Canada \(Life of Company)</ul>

Record Type	Customer Contacts - Correspondence
Description	Correspondence (including email). For example, emails related to users of Pocket Geek would be considered correspondence.
Retention Period	Retained for 7 years Except:<ul>France \(2 years)Latin America \(e.g., Argentina, Brazil) \(10 years)</ul>

Record Type	Claims
Description	Claims information. For example, claims information may include supporting documentations for paid and/or unpaid claims.
Retention Period	Retained for 7 years Except:<ul>France \(2 years)Europe \(e.g., Germany, UK) \(10 years)Latin America \(e.g., Argentina, Brazil) \(10 years)</ul>

Record Type	System Audit Trails
Description	System audit trails. For example, audit trails may include information about data deletion, the person or system performing the deletion and the date of the deletion.
Retention Period	Retained for 3 years Except:<ul><li>United States (7 years)</li></ul>

Record Type	Systems Logs - Activities
Description	Systems logs - activities. For example, such logs may include information generated for general health of the application or system and security monitoring.
Retention Period	Retained for 3 years

Record Type	System Logs - Event Tracking
Description	System logs - event tracking. For example, such logs may include problem resolution information (i.e., backup rotation logs, etc.)
Retention Period	Retained up to 2 years