Global Records Retention Information

Record Type Customer/Consumer Complaints, Grievances
Description Customer complaints, and responses. For example, complaint logs, customer complaint emails, final resolution.
Retention Period Retained for 7 years

Except:
  • France (2 years)
  • Europe (e.g., Germany, UK) (10 years)
  • Latin America (e.g., Argentina, Brazil) (10 years)
  • Canada (Life of Company)

Record Type Customer Contacts - Correspondence
Description Correspondence (including email). For example, emails related to users of Pocket Geek would be considered correspondence.
Retention Period Retained for 7 years

Except:
  • France (2 years)
  • Latin America (e.g., Argentina, Brazil) (10 years)

Record Type Claims
Description Claims information. For example, claims information may include supporting documentations for paid and/or unpaid claims.
Retention Period Retained for 7 years

Except:
  • France (2 years)
  • Europe (e.g., Germany, UK) (10 years)
  • Latin America (e.g., Argentina, Brazil) (10 years)

Record Type System Audit Trails
Description System audit trails. For example, audit trails may include information about data deletion, the person or system performing the deletion and the date of the deletion.
Retention Period Retained for 3 years

Except:
  • United States (7 years)

Record Type Systems Logs - Activities
Description Systems logs - activities. For example, such logs may include information generated for general health of the application or system and security monitoring.
Retention Period Retained for 3 years
Record Type System Logs - Event Tracking
Description System logs - event tracking. For example, such logs may include problem resolution information (i.e., backup rotation logs, etc.)
Retention Period Retained up to 2 years